Frequently Asked Questions (and Answers)

What is your Refund and Credit Policy?

We can offer a full refund up until 10 business days before the delivery of the first class. A credit can be issued if canceling before the delivery of the first class. No changes or credits are available after first class has been delivered. Please contact us at student@leanhumancapital.com if you would like refund or credit issued.

What is your Student Substitution Policy?

Student Substitutions can be completed up until 3 business days before delivery of the first session. Please contact us at student@leanhumancapital.com if you would like to make a substitution.

What Browsers are Supported in The Recruiter Academy Education Center?

In order to facilitate an interactive learning experience, our system utilizes modern javascript and browser technologies. The browsers supported were specifically selected to allow users to engage interactively with the content, and include all major browsers, including all Chrome and Safari versions, Internet Explorer 10 or greater, and Firefox 16 or greater. Click here for additional support documentation from our learning management system site.

Why can't I download and/or view a document within the curriculum?

Some companies have strong policy rules on certain types of website that may prevent some documents from uploading or downloading. Please make sure your IT department adds this site to their TRUSTED site catalog.

Why am I not receiving emails from the Education Center?

Some companies have strong anti-spam email policy rules that may possibly prevent notices we send. Please make sure your IT department “white lists” (accepts) automated emails, such as for setting or resetting a password, or notification of upcoming events for the students, from any email address ending with @leanhumancapital.com OR from the email no-reply@schoolkeep.com.

Why am I getting a GoToTraining error that my registered email address is already in use?

Each user has a unique connection to the Live GoToTraining Sessions. If you gave someone else you Login Link from the GoToTraining Calendar Item, and they login into the Live Session using that link, you will be blocked from entering as well. They should Join the Live Session from within the My Learning Center directly to prevent this double usage.

Why am I getting a GoToTraining execution error when I try to join a live session?

There are three possible reasons for this error – the main one being the wrong version of GoToTraining is installed. Click here for that link and support documentation from the GoToTraining website.